Torrid makes you pay for return shipping even if the item arrived damaged

From Torrid  facebook page

I have always been a loyal Torrid customer and recently made an online purchase with my Torrid Credit Card. Unfortunately I noticed before I tried it on, that one shirt was damaged- it has a hole in the side. I asked a Customer Service Representative for asssitance and they informed me that Torrid no longer includes a pre-paid return label to ship items back. So I have to pay for my return shipping! The closest Torrid is an hour away and they don't carry my size (5) in the store so I'm forced to order online, pay $6 shipping and THEN pay for return shipping when the item is damaged?? I am very dissapointed and would like some assistance in getting this issue resolved.

This poor customer had to go to Torrid's facebook page and post their complaint and was then told that Torrid would help her out with the shipping. Why did she have to beg, and why couldn't the customer service rep just do the right thing in the first place?

Torrid, why is your shipping so expensive?

So I have a bad habit of buying1 shirt a week. 1 shirt shipped has been $35 (I usually buy a graphic tee $28.50, 10% off coupon, and 5% diva discount).  

Shipping is $8 dollars!

Torrid sends 1 shirt in a small packet. Out of curiosity I weighed said shirt, it weighs 6 oz. Torrid sends MY 1 shirt via USPS first class mail.  

Do you know how much it costs to ship a 6 oz. package via USPS first class mail? 

$2.15  
(this is assuming they would be eligible for commercial rate)

No kidding, so Torrid is making quite a bit just on shipping alone. 

I do not understand why Torrid charges so much for shipping, when their sister store, Hot Topic charges a flat fee of $4.99! WTF Torrid. I know Torrid mirrors alot of the promos run on Hot Topic, why can't they mirror the shipping charges for Torrid?