Torrid makes you pay for return shipping even if the item arrived damaged

From Torrid  facebook page

I have always been a loyal Torrid customer and recently made an online purchase with my Torrid Credit Card. Unfortunately I noticed before I tried it on, that one shirt was damaged- it has a hole in the side. I asked a Customer Service Representative for asssitance and they informed me that Torrid no longer includes a pre-paid return label to ship items back. So I have to pay for my return shipping! The closest Torrid is an hour away and they don't carry my size (5) in the store so I'm forced to order online, pay $6 shipping and THEN pay for return shipping when the item is damaged?? I am very dissapointed and would like some assistance in getting this issue resolved.

This poor customer had to go to Torrid's facebook page and post their complaint and was then told that Torrid would help her out with the shipping. Why did she have to beg, and why couldn't the customer service rep just do the right thing in the first place?

Review: Coral burnout leopard print tee by Torrid: RETURNED

Another day, another return to Torrid. :( I really get sad when I have to return something to them. This time it was this shirt:

I have at least 3 or 4 burnout shirts from Torrid and this shirt is definitely a different quality (in a bad way). It was VERY thin. I know in general these are thin shirts, but this was so thin I was worried about snagging it. I have black burnout shirts, and I am able to wear them without a shirt underneath, and you can not see my bra. I tried this shirt on with a nude bra, and you could see it. There was no way I was going out with my bra showing, and I did not want to put a tank underneath either. So back it went. :(

I ended up using the return money on a pair of sandals from zappos. Torrid, why the low quality on your very expensive items?

I also have another bad item to tell you guys about, that I HAD to end up keeping. That will be another blog post so I can share pictures with you.

Torrid Returns

Ok, so the worst part of ordering goodies online is having the return them. Luckily, I visit the post office a couple of times a week, so I have no problem returning items that do not work out. 

Below I will be discussing items that I HAD to return to Torrid.com I was really upset, because I spent quite a bit during the "Haute Cash" event, and out of the 7 items purchased, I returned 5!

Items below were purchased on 4-12-12, and returned :( 

Twist tees black callie off shoulder tee. Currently still available on torrid.com This was returned because I did not like the elastic bottom. This should have been banded, not elastic. I wish Torrid would stop making tops with the elastic bottom. The elastic bottom made me look like I had a flap or something on my stomach, it just didn't look right. The fabric on this was VERY thin. I think it was see through it was so thin, almost like their burn out tees.

Twist tees black crochet flutter top. Currently still available on torrid.com This had an elastic smocked waist. Didn't like, as it looks like it was sewn unevenly. It didn't have a smooth waist like the one the model is wearing. The fabric on the waist area was scrunched. The crochet also felt very stiff. Shirt material was thin too.

Black lace yoke rose tee. Currently still available on torrid.com This fit me very loose, and I didn't like how shiny the silver was. I did like that it was banded though.

Gold rhinestone dome stretch ring. Currently still available on torrid.com I bought this in size 8/9, and it ran very big, felt more like a size 9/10. I really wish Torrid would carry more of their rings in size 7 and 8. Pretty please:)