Torrid gives you a generous 60 days to return your items. During the pandemic, in 2020 and 2021 they were allowing 90 day returns. A $6 return shipping fee is deducted from your return amount. Exception for VIP accounts who earned free returns.
The process for my two returns went smoothly. At the time I did have a VIP account and signed into my account, selected the items and reason for the return. Then I was emailed a prepaid UPS shipping label. I re-used an Amazon mailer, taped on the return label, & dropped it in the mail. I received my refund in 2 weeks.
What is excluded from returns? Third party purchases, gift cards, final sale/clearance, washed or worn items, jewelry, cosmetics, panties, tights, and lingerie.
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